Another ping, another email, another statement about COVID-19. I’ve been writing a considerable amount of these statements over the last couple of weeks, as you can imagine. I’ve written position papers, crisis strategies and serious incident responses for all kinds or organisations over the last quarter century but this has led me into new territory. [...]
image credit: sutherland echo It’s not just politicians who can find themselves subjected to the “Empty chair” experience…. In media management terms one issue that this general election will be known for is the “empty chair” experience. Andrew Neil provoked great controversy when his frustration at not being able to interview Boris Johnson prompted [...]
image credit: fortune.com Controversial statement number one: Donald Trump is an effective communicator. Controversial statement number two: Organisations can learn from him. I should preface this comment by saying that I’m not a fan of the 45th president of the United States or his policies but, I would argue, he’s an effective – if slightly [...]
Just when you thought that companies had finally learnt about how to deal with a crisis United Airlines shows that it’s still possible to handle a difficult issue appallingly badly.