Here’s a funny thing. Given that they’ve suffered particularly badly from the economic damage wrought by coronavirus over the last few months you would think that health clubs, restaurants and fashion retailers would be doing less media training than usual. But, as experienced media trainers for these sectors, we’ve seen a significant increase in the [...]
It’s a terrible story that has gripped the world’s media over the last few days. Really, the fact that it is a terrible story is why it’s gripped the world’s media, both conventional and social. A quick Google search for “George Floyd” turns up some 260 million results. From the perspective of journalism, media training [...]
Was Dominic Cummings right to make his 260-mile trek to Durham a few weeks ago? You probably have your own view. I’m not going to get into the rights or wrongs of his decision but as someone who provides media training courses and advises organisations on how to manage difficult issues, I’m interested in how [...]
Just when the emissions testing controversy seemed to have died down Volkswagen has been bit with a new scandal – and a PR disaster. Their crisis communications capability has once again been put to the test. We’re getting more requests for crisis media training courses and our short, sharp, results-orientated virtual crisis communications courses have [...]
If you happen to be Sir Elton John, Barbra Streisand or Andrew Lloyd Webber you’re probably feeling rather nervous this week. That’s because the business details of these celebrities and many others were reported to have been the subject of a ransomware attack. New York based Grubman Shire Meiselas & Sacks is the latest law [...]
Another ping, another email, another statement about COVID-19. I’ve been writing a considerable amount of these statements over the last couple of weeks, as you can imagine. I’ve written position papers, crisis strategies and serious incident responses for all kinds or organisations over the last quarter century but this has led me into new territory. [...]
image credit: sutherland echo It’s not just politicians who can find themselves subjected to the “Empty chair” experience…. In media management terms one issue that this general election will be known for is the “empty chair” experience. Andrew Neil provoked great controversy when his frustration at not being able to interview Boris Johnson prompted [...]
image credit: fortune.com Controversial statement number one: Donald Trump is an effective communicator. Controversial statement number two: Organisations can learn from him. I should preface this comment by saying that I’m not a fan of the 45th president of the United States or his policies but, I would argue, he’s an effective – if slightly [...]
Just when you thought that companies had finally learnt about how to deal with a crisis United Airlines shows that it’s still possible to handle a difficult issue appallingly badly.
