What should your coronavirus/COVID-19 statement say and how do you write one?

Another ping, another email, another statement about COVID-19. I’ve been writing a considerable amount of these statements over the last couple of weeks, as you can imagine. I’ve written position papers, crisis strategies and serious incident responses for all kinds or organisations over the last quarter century but this has led me into new territory. [...]

By |2020-03-18T13:10:26+01:00March 18th, 2020|Crisis communication, Speech Writing|0 Comments

The ’empty chair’ experience

image credit: sutherland echo   It’s not just politicians who can find themselves subjected to the “Empty chair” experience…. In media management terms one issue that this general election will be known for is the “empty chair” experience.  Andrew Neil provoked great controversy when his frustration at not being able to interview Boris Johnson prompted [...]

By |2019-12-17T10:29:10+01:00December 17th, 2019|Crisis communication, Media Training, Presentation Training|0 Comments

Donald Trump: A model for effective communication.

image credit: fortune.com Controversial statement number one: Donald Trump is an effective communicator.  Controversial statement number two: Organisations can learn from him. I should preface this comment by saying that I’m not a fan of the 45th president of the United States or his policies but, I would argue, he’s an effective – if slightly [...]

By |2020-01-20T10:26:46+01:00December 5th, 2019|Crisis communication, Media Training, Presentation Training|0 Comments

The United fiasco – what it teaches organisations about crisis communications management

Just when you thought that companies had finally learnt about how to deal with a crisis United Airlines shows that it’s still possible to handle a difficult issue appallingly badly.

By |2018-07-05T17:43:42+01:00December 24th, 2015|Crisis communication|0 Comments