Was Dominic Cummings right to make his 260-mile trek to Durham a few weeks ago? What our experts think.

Was Dominic Cummings right to make his 260-mile trek to Durham a few weeks ago?  You probably have your own view.  I’m not going to get into the rights or wrongs of his decision but as someone who provides media training courses and advises organisations on how to manage difficult issues, I’m interested in how [...]

By |2020-05-26T16:23:44+01:00May 26th, 2020|Crisis communication, Media Training|0 Comments

A new PR disaster for Volkswagen – how was their crisis management?

Just when the emissions testing controversy seemed to have died down Volkswagen has been bit with a new scandal – and a PR disaster. Their crisis communications capability has once again been put to the test. We’re getting more requests for crisis media training courses and our short, sharp, results-orientated virtual crisis communications courses have [...]

By |2020-05-22T16:46:24+01:00May 22nd, 2020|Crisis communication|0 Comments

Another hacking shows increased need for effective crisis management for law firms

If you happen to be Sir Elton John, Barbra Streisand or Andrew Lloyd Webber you’re probably feeling rather nervous this week.  That’s because the business details of these celebrities and many others were reported to have been the subject of a ransomware attack. New York based Grubman Shire Meiselas & Sacks is the latest law [...]

By |2020-05-20T11:03:46+01:00May 20th, 2020|Crisis communication|0 Comments

What should your coronavirus/COVID-19 statement say and how do you write one?

Another ping, another email, another statement about COVID-19. I’ve been writing a considerable amount of these statements over the last couple of weeks, as you can imagine. I’ve written position papers, crisis strategies and serious incident responses for all kinds or organisations over the last quarter century but this has led me into new territory. [...]

By |2020-03-18T13:10:26+00:00March 18th, 2020|Crisis communication, Speech Writing|0 Comments

The ’empty chair’ experience

image credit: sutherland echo   It’s not just politicians who can find themselves subjected to the “Empty chair” experience…. In media management terms one issue that this general election will be known for is the “empty chair” experience.  Andrew Neil provoked great controversy when his frustration at not being able to interview Boris Johnson prompted [...]

By |2019-12-17T10:29:10+00:00December 17th, 2019|Crisis communication, Media Training, Presentation Training|0 Comments

Donald Trump: A model for effective communication.

image credit: fortune.com Controversial statement number one: Donald Trump is an effective communicator.  Controversial statement number two: Organisations can learn from him. I should preface this comment by saying that I’m not a fan of the 45th president of the United States or his policies but, I would argue, he’s an effective – if slightly [...]

The United fiasco – what it teaches organisations about crisis communications management

Just when you thought that companies had finally learnt about how to deal with a crisis United Airlines shows that it’s still possible to handle a difficult issue appallingly badly.

By |2018-07-05T17:43:42+01:00December 24th, 2015|Crisis communication|0 Comments
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