“How can we get our quotes in the Financial Times?” law firm partners and their communications teams often ask us during our media training courses for lawyers. One of the skills we teach people in these workshops is knowing what makes a good quote and understanding what will appeal to a journalist. When you’re being [...]
The Economist is right – mishandling a crisis hits companies in the pocket. And that includes Facebook
We’ve seen a noticeable uptick in clients, old and new, coming to us for crisis communications training. Many have a crisis communication strategy in place, but they simply want to test it with the help of working journalists and update it.